Privacy Policy

Effective March 10, 2020

This Privacy Policy is provided on behalf of Tax Guard, LLC (“Company,” “our,” ”we” or “us”) in connection with our products, website, interfaces, and services (collectively the “Services”). We provide monitoring Services to third parties (“Commercial Services”) and Services directly to you. We have a commitment to protect the privacy and confidentiality of personal information. We respect individual and business privacy and work hard to protect the sensitive and personal information which we define as data that identifies or can reasonably be used to identify an individual (such as your name, address, email address, phone number) and data that is linked to such personal information. This Privacy Policy does not apply to data that is not personal data or is not linked to personal data, including anonymous, de-identified, or aggregate data, which cannot reasonably be used to identify you – even when such data has been derived from personal data. We would like to explain how we collect, use and share the information we obtain about you in the course of doing business. Our Privacy Policy is designed to provide transparency into our privacy practices and principles in a format our customers can navigate, read and understand. Please take a moment to familiarize yourself with our privacy practices and contact us with any questions, (at the contact information at the end of this Privacy Policy) if you have any questions.

Our Privacy Assurance

We do not sell your personal information to any third party unless it is a third party with whom we provide services and to whom you consented for us to disclose your personal information.
We do not share your information with non-affiliate companies or individuals that would contact you about their products or services.
We require employees to protect your personal information and maintain its confidentiality.
No third parties collect personal information through our services unless it is a third party with whom we provide services and to whom you consented for us to disclose your personal information.
We may disclose your personal data (a) if we believe we are required to do so by law, regulation or legal process, such as in response to a court order, subpoena, or similar investigative demand; (b) as we deem appropriate or necessary in response to requests for cooperation from a law enforcement agency, taxation authority, or other government agency; and (c) to defend against legal claims, exercise our legal rights, or as otherwise required by law.

As you can see from the above, protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures which help to safeguard your personal information against accidental, unlawful or unauthorized destruction, loss, alternation, disclosure or use.

For California Residence only: California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to “Do Not Track” (DNT) browser settings. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. We do not engage in the collection of personally identifiable information about users’ online activities over time and across third party websites when an individual uses our Sites and therefore do not respond to DNT signals.

What Personal Information We Collect

Tax Guard collects the following personal information:

Contact or general information (first and last name, address, telephone, email address and other similar contact information)
Date of birth
Social security and tax identification numbers
Federal tax status information maintained by the Internal Revenue Service
Payment or financial information, such as your payment card number and expiration date
Financial data and information used to provide the Services and Commercial Services

Sources of Personal Information

We collect personal information from the following sources:

Information we receive from your use of the Services by automated means

Examples of the data we may automatically collect as part of our website, and digital communication experiences include:

Device information, such as IP address, browser type, and other operating system data available.
Your Internet service provider (ISP)
The times and dates that you visit our website and the duration of such use
Internet or other similar network activity such as information regarding your browsing history, search history, and information about how you interact with our website or emails.
Your industry and business

Information you provide directly to Us:

We collect your personal data when you choose to provide it as you request our Services or interact with us through correspondence, by phone when you interact with one of our representatives. You are only required to provide such information if you want to take advantage of products and services provided by us.

Information we Receive from Third Parties

If you obtain access to our Services or use the products and services of third parties with whom you elect to do business, we, in order to provide the Services to you and the Commercial Services to such third parties, contact the Internal Revenue Service to obtain your federal tax status information.

Our business customers who want Commercial Services provide us with your personal information as part of providing them with our products and services so long as you consented to (a) sharing that information with them; and (b) them disclosing that personal information to us. Prior to sharing personal data with third parties, we enter into a contract that describes the purpose and requires us and the third party to both keep that personal data confidential and secure. We collect and sell that personal information only to the third party you choose to do business with as part of our Commercial Services. These Commercial Services permit our customers to make informed decisions regarding providing and maintaining credit to businesses.

How we use and share your personal information

We use the information we collect for the following purposes:

With the information you provide us and we receive from third parties, we use it to provide the Services that you have requested or to perform our responsibilities under a contract with you. If we provide Services directly with you we do not share that information with third parties except with your express consent.
We share your personal information with third parties to whom you consent to us disclosing your personal information. Prior to sharing personal information with third parties, we enter into a contract that describes the purpose and requires us and the third party to keep that personal data confidential and secure. The exchange of personal information between third parties and us is done so subject to the obligations in those contracts and consistent with this Privacy Policy designed to protect your personal information. These Commercial Services permit our third party customers to make informed decisions regarding providing or continuing to provide credit to businesses.
Evaluate and respond to your inquiries and submissions
Provide you with customer support
Communicate with you or send you notices through various channels, including postal mail, email, or telephone
Process your payments and account adjustments and establish and maintain your account and billing records
Evaluate and improve our products, services, and other operations (e.g., developing and analyzing new or revised products and services; and assessing the effectiveness of our website, communications, and marketing programs)
Comply with and enforce or to protect us in the good faith belief that such action is necessary to conform to applicable valid legal obligations such as a law, regulation, subpoena, court order or other legal process, as well as our policies, and our terms and conditions
To verify your identity and maintain a record of your transactions and interactions with us
To protect our rights or interests, property or safety or that of others
In connection with claims, disputes, or litigation – in court or elsewhere
Perform other business activities as needed
For other internal purposes such as auditing, data analysis and research
In the event of a reorganization, merger, or sale we may share or transfer any and all personal information we collect to the relevant third party.

Use of cookies and other similar tracking technologies

We or our third-party partner (Google Analytics) uses cookies, analytics and other similar tracking technologies to help us provide users with a better service and more customized web experience. Many commercial internet sites use cookies; a cookie enables the site to label you as a particular user, but it does not identify you by name or address unless you have provided us with such information (over the internet or otherwise) or set up preferences in your browser to do so automatically.

As stated, we use a tool called Google Analytics, a web analytics service provided by Google, Inc. to collect information about use of our site. Google Analytics collects information such as how often users visit our site, what pages are visited, and what other sites were visited prior to coming to our site. We use the information we get from Google Analytics only to improve our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. Google Analytics will also collect contextual information, such as type of web browser, type of operating system, browser resolution, and network location, however we do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our site, the cookie cannot be used by anyone but Google. We have no access to or control over these cookies.

A “cookie” is a small data file that a website sends to and stores on your device that allows the site to recognize your browser or store information or settings. The use of cookies is an industry standard, and cookies are currently used on most major websites. The cookie itself does not contain personal data, but can be read by the entity that placed the cookie and may allow it to associate your device to personal data. Analytics tools allow us to measure and assess how users interact with our websites, and digital communications. These services are typically provided by third-parties with whom we contract – Google Analytics. This provider may use many of the same technologies discussed above (such as cookies) to collect various data points associated with your visits to our website. This information may be used to manage and customize our website’s content, layout, and services in order to improve our site, enhance customer service, and provide tailored messages.

We may also collect data (some of which may be personal data) by automated means when you call us or we call you. For instance, we may monitor and/or record audio of these calls for quality control, training, security, and analytics purposes.

Most web browsers are initially set up to accept cookies. You may opt out of accepting cookies by changing the settings on your browser; however, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services. Google Analytics may collect data points associated with your visits to our website in order to assist us with analyzing and assessing our digital properties. You can, however, opt-out of certain data collection by this analytics provider. To learn more about Google Analytics and how to opt-out of their data collection go to https://tools.google.com/dlpage/gaoptout

Who should use our website?

Our website is used only by commercial customers who wish to avail themselves of the Commercial Services.

How is your information secured? Measures we use to secure your information.

To help ensure the security of your personal information that you provide us, is delivered to us by our Commercial Services customers or we obtain from third parties, we use commercially reasonable administrative, technical, and physical security measures designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Despite our safeguards, however, no website, app, or information system can ever be completely secure so we cannot guarantee that the use of our systems or websites will be completely safe or secure. Our practices and policies prohibit employees with whom we share this information from using personal information unless they are authorized to do so and have a business need

You should always exercise discretion with respect to exchange of any personal information over the internet. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the internet using e-mail messages.

How you can review and correct your personal information

You can request to review your personal information contained in our records at any time. To do this, you may send a letter to us requesting to see your information or use the other methods at the contacts set forth at the end of our Privacy Policy. If you believe our information is incomplete or inaccurate, you can request we correct it. You can also have your personal information deleted. We are happy to make corrections whenever possible. We will respond to all such requests within a reasonable timeframe. You may opt out of any future contacts from us at any time.

Changes to our privacy policy

We reserve the right to change our privacy practices, procedures and terms. We may update this Privacy Policy at any time and without prior notice by posting an updated Privacy Policy on our website so please check back periodically. When we do so, we will revise the “last updated” date at the top of the Privacy Policy. We hope you have found this Important Notice helpful. If you are not comfortable with any of the terms or policies described in this Privacy Policy, we ask you to discontinue use of our site.

Retention and Disposal

We retain information only for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of Personal Information, we use reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).

Contact us

If you have any questions or complaints regarding this Privacy Policy, you may contact us at any time regarding this Privacy Policy or your choices as follows:

Email us at: privacy@taxguard.com
Call us at: 1-877.232.3011

Write to us at: 10355 Westmoor Drive, Suite 101, Westminster, CO 80021